Why doesn't my laptop display properly when using the HDMI port?

1) The laptop must support the video transmission function (DisplayPort Alternate Mode), in order to use this docking station to transmit video. 2) Please make sure your HDMI cable has no cuts or breaks and is functioning properly.

Why doesn't my device reach 4K@60hz from the HDMI port?

The 4K@60Hz is only available for laptops with DisplayPort 1.4 and above. You can reference compatible devices above which Devices UGREEN have tested. For more details, Please confirm with us.

What can I do if I can't get the ethernet port isn’t properly connecting?

1) Please install the driver first 2) For Mac devices, add this adapter in the Network settings page. Go to "System Preferences"-->"Network"--> "+" -->Select the network card with the corresponding name (AX88179USB3.0 to Gigabit Ethernet)--> "Create"

Why can't my laptop use the PD interface?

1) The USB-C interface of the device must support the PD charging function. 2) In order to avoid an identification problem with the PD protocol, we suggest using the original charger of the notebook to charge.

Why does the 30W ROG Ally Turbo Mode cannot be triggered?

It is suggestd to connect a 87W or above PD charger to trigger the 30W turbo mode.

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Fully operational. Shipping worldwide, on schedule.Customs & duties included in the price

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UGREEN USB C Hub, 5-in-1 USB C Hub with Ethernet, USB-C Multiport Adapter with 4K HDMI, Ethernet Input, 2USB Ports, USB C PD Charging Compatible with MacBook Pro 2019, iPad Pro2020, XPS15, Pixelbook

Product ID: 296806970

Details

Brand
UGREEN
Colour
Black
Hardware Interface
Ethernet HDMI
Special Feature
Fast Data

⚡5Gbps ultra-fast data transfer

🔌100W Power Delivery charging

🖥️4K 60Hz HDMI output

Description

🚀 Power, speed, and clarity—your ultimate USB-C sidekick!

CRISP 4 K VISUALS - Stream or present in stunning 4K at 60Hz via HDMI, perfect for professional presentations or immersive entertainment.
COMPACT COMPATIBLE - Sleek, lightweight design fits effortlessly into your workflow, compatible with MacBook Pro, iPad Pro, Dell XPS, and more.
BLAZING FAST TRANSFERS - Experience lightning-speed 5Gbps USB 3.0 ports—10x faster than USB 2.0 for seamless file, movie, and music transfers.
POWER UP WITHOUT PAUSE - Keep your devices fully charged with 100W USB-C PD charging while staying connected—no compromises on power or productivity.
ROCK SOLID CONNECTIVITY - Gigabit Ethernet port ensures stable, high-speed wired internet—ideal for remote work or streaming without interruptions.

The UGREEN 5-in-1 USB C Hub combines ultra-fast 5Gbps data transfer, 100W power delivery charging, and 4K 60Hz HDMI output in a compact, lightweight design. Featuring two USB 3.0 ports, a gigabit Ethernet port, and broad device compatibility, it’s engineered to elevate productivity and connectivity for professionals on the go.

Specifications

ASIN	B08HZ1GGH9
Brand	UGREEN
Brand Name	UGREEN
Colour	Black
Compatible Devices	Card Readers, Desktops, Digital Cameras, Keyboards, Laptops, Monitors, Mouse, Projectors, Tablets, USB Flash Drives Compatible Devices Card Readers, Desktops, Digital Cameras, Keyboards, Laptops, Monitors, Mouse, Projectors, Tablets, USB Flash Drives See more
Customer Reviews	4.5 out of 5 stars 2,209 Reviews
Data Transfer Rate	5 Gigabits Per Second
Enclosure Material	Aluminum
Global Trade Identification Number	06957303819195
Hardware Interface	Ethernet , HDMI
Item Dimensions L x W x H	12.2L x 2.6W x 1.8H Centimeters
Item Weight Unit of Measure	100 Grams
Manufacturer	UGREEN GROUP LIMITED
Manufacturer Part Number	10919
Model Number	10919
Number of Ports	5
Operating System	macOS, iOS
Product Features	Fast Data Transfer,Wireless
Special Feature	Fast Data Transfer,Wireless
Total USB Ports	5

Common Questions

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Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

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Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

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Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

How is product pricing calculated?+

Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.

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TrustScore 4.5 | 7,300+ reviews

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